1. Definition
Product inspection is the process of checking and verifying the actual products/goods delivered against the order details placed by the customer on the website system of An Duong Automation Engineering Company Limited. This process is intended to safeguard customer rights and ensure transparency in commercial transactions between the Customer and An Duong Company.
2. Inspection Timing
• Customers are permitted to inspect the goods concurrently with the delivery personnel at the time of receipt, or within 30 minutes from the time of receipt.
• Upon inspection, if any discrepancies are detected, customers are requested to immediately contact the Customer Service Department for guidance on returns/exchanges.
Note: Customers are highly encouraged to record a video of the package opening process to serve as evidence for cross-checking if any issues arise.
3. Scope of Product Inspection
Customers have the right to inspect and cross-check the following information:
• The actual quantity of products received against the confirmed order.
• Product name, product code (SKU), and customer information on the order documents.
• Product model and appearance against the reference images saved at the time of order placement.
Important Note:
• Do not unbox or open products that have security seals or warranty stamps.
• Do not scratch or redeem codes from products associated with loyalty programs or gift exchanges.
• Do not use the product before completing the inspection process if any issues arise.
4. Handling Discrepancies (Incorrect Orders)
In case the customer discovers that the received product does not match the order, please proceed as follows:
• Immediately contact the Hotline: 0938 298 299 to connect with the Customer Service Department and re-verify the order.
• If the Company delivers the incorrect item, the customer reserves the right to refuse delivery and withhold payment.
• For prepaid orders, the customer may choose either of the following options:
o Have the correct product redelivered as requested.
o Request a full refund.
⇒ The Company commits to processing the refund as soon as possible (within 01 week).
5. Complaint Resolution Channels
For any complaints related to the product inspection process, please contact:
• Hotline: 0938 298 299; • Email: ade@adec.vn
6. Internal Product Inspection Process
An Duong Automation Engineering Company Limited commits to providing only genuine products, ensuring clear origin and premium quality. Our product inspection process is strictly executed through the following steps:
• Thoroughly evaluate suppliers and only import goods that meet strict industry standards.
• Strictly inspect all incoming inventory and reject products that fail to meet quality standards..
• Store and package products in compliance with standard operating procedures, utilizing suitable methods tailored to each item type.
• Prior to dispatch, our dedicated team inspects each order to guarantee correct specifications, quantities, and perfect physical condition.