Delivery Methods
ADEC ENGINEERING COMPANY LIMITED provides 4 delivery methods:
-
Direct purchase at the company's office or warehouse.
- Direct purchase at the company's assembly workshop.
- Door-to-door delivery via professional transport services.
- Delivery directly to the project site under the company's execution.
Estimated Delivery Time
• HCMC, Hanoi, Binh Duong, Dong Nai, Tay Ninh: 1 – 3 business days.
• Rest of Vietnam: 3 – 7 business days (or subject to agreement).
Note: Delivery time may be extended in case of force majeure or unexpected circumstances, including:
• Imported goods from overseas.
• Inability to contact the customer.
• Incorrect or hard-to-find delivery addresses.
• Sudden order surges or warehouse overload.
• Delayed delivery from transport partners or suppliers.
• Adverse weather conditions or other force majeure events.
Shipping Fees
• Free shipping for orders valued at 5,000,000 VND or above within inner Ho Chi Minh City.
• For oversized products (electrical switchboards, high-power equipment), shipping fees will be calculated based on weight, packaging, and distance..
• Other cases: Shipping fees will be notified upon order confirmation, depending on the delivery location and order volume.
Liability in the Delivery Process
• Orders are carefully packaged, sealed, and attached with recipient details and the order code.
• The transport unit is responsible for delivering the goods intact and in their original packaging..
• ADEC Engineering Company Limited provides a valid sales invoice or delivery note inside the package.
• For high-tech products (inverters, automation equipment...), technical staff can assist with product inspection upon delivery if requested in advance.
Goods Damaged in Transit
• If the goods are damaged during transportation handled by ADEC, the Company will be responsible for resolving the return or exchange for the customer..
• All related costs and disputes with the courier will be handled directly by the company with the transport partner.
Delayed Delivery & Order Cancellation
• If delivery is delayed, the Company will proactively notify the Customer at the earliest opportunity.
• Customers have the right to cancel the order if they are unable to wait further..
• For paid orders, the Company will issue a refund within 10 working days from the date of receiving the cancellation request..